Returns

45 days. Actually listen to it.

Specs don't tell you how something sounds on your head, with your music. So you get 45 days from delivery to decide — longer than the industry-standard 30, because burn-in skeptic or not, nobody forms a real opinion in a weekend.

The deal

• Window: 45 days from the delivery scan.
• Condition: like-new, with all packaging, accessories and paperwork. Use it as an owner would, not as a stress test.
• Ear tips: opening the stock tips is fine — you have to wear the thing to judge it. We sanitize or replace tips on every return; that cost is on us.
• Refund: to your original payment method within 5 business days of the return passing inspection.

What's not returnable

• Items marked Final Sale on the product page (open-box and clearance units).
• Products with physical damage, moisture damage or modified cables/shells.
• Custom-fit items built to your ear impressions.

Return shipping

• Our fault (defective on arrival, wrong item sent): we email a prepaid label. Zero cost to you.
• Changed your mind: you cover return postage to our US returns address. No restocking fee. [Placeholder: confirm returns address once the US warehouse contract is signed.]

Exchanges

Want the 4.4mm plug instead of 3.5mm, or a different color? Start a return and place a new order — it's faster than a manual exchange, and your new item ships immediately instead of waiting for the return to travel back.

How to start

Email support@tonepier.com with your order number and a sentence on why it's going back. (The "why" helps us write honest product notes — it's not a gate.) We reply with instructions within one business day.