Refund policy

Return & Refund Policy

We accept returns within 45 days of delivery.

To be eligible for a return, items must be unused, in original condition, and include all original packaging.

Customers are responsible for contacting us before returning any item.

Refunds will be processed after we receive and inspect the returned product. Approved refunds will be issued to the original payment method.

Shipping fees are non-refundable unless the product is defective or damaged upon arrival.

For return requests, please contact:
ops@tonepier.com