Refund policy

Return & Refund Policy

We accept returns within 45 days of delivery.

To be eligible for a return, items must be in like-new condition and include all original packaging, accessories and paperwork. Opening the stock ear tips to try the product is fine.

Not returnable: items marked Final Sale on the product page; products with physical damage, moisture damage or modified cables or shells; and custom-fit items made to your ear impressions.

Please contact us before returning any item. We reply with return instructions within one business day.

Refunds are issued to your original payment method within 5 business days after the returned product passes inspection.

Return shipping: if the product is defective on arrival or we sent the wrong item, we email you a prepaid return label at no cost to you. If you changed your mind, you cover the return postage to the return address we send you. There is no restocking fee.

We don't offer direct exchanges. To get a different version or color, start a return and place a new order.

Import duties and taxes paid on delivery for orders outside the US are charged by your country's customs, not by us, so we can't refund them.

For return requests, please contact:
ops@tonepier.com