Shipping policy

Shipping Policy

Most orders are processed within 1-3 business days.

Shipping is free on every order.

Delivery times vary depending on destination and shipping method.

Estimated delivery time:
United States: 7-15 business days
Other countries: most orders arrive within 7-20 business days; some destinations can take longer.

Customers will receive tracking information once orders are shipped.

Duties and taxes: for US orders, import duties and fees are prepaid by us. For orders outside the US, prices and shipping do not include import duties or taxes (such as VAT or GST); if your country charges them, they are paid by the recipient on delivery.

If you refuse a delivery or don't pay import charges, the carrier may return or dispose of the parcel. In that case we'll refund the order total minus the shipping and return costs charged to us.

If we can't ship an item to your address, we'll email you within 2 business days and refund you in full.

Please ensure your shipping address is accurate before placing an order.

For shipping questions, contact:
ops@tonepier.com