Warranty
One year, handled by people who answer email.
Every product sold by TonePier is covered for 12 months from delivery against manufacturing defects.
What's covered
- Drivers that fail, channel imbalance, dead DAC/amp channels
- Buttons, jacks, sockets and screens that stop working under normal use
- Batteries that lose more than 30% of rated capacity within the first year
- Cables and chargers included in the box: 90 days
What's not
- Physical damage: drops, crushes, bent pins, chewed cables (dogs love cables; warranties don't)
- Liquid damage, including sweat corrosion inside IEM shells
- Wear items: ear tips, foam pads
- Units opened or modified without our approval
- Products bought from other sellers — we can only stand behind what we sold
How a claim works
- Email ops@tonepier.com with your order number, a description, and a short video or photos showing the fault.
- We triage within 2 business days. Most issues are diagnosed straight from the video.
- First 30 days (DOA): we replace the unit outright and cover shipping both ways.
- Day 31–365: repair or replacement, our call based on parts availability. You ship to the return address we send you; we cover the trip back.