Terms of service

Last updated: November 12, 2026

1. Overview

TonePier (tonepier.com) is an online retailer of HiFi audio products that ships to customers in most countries. The store is operated by GLOBAL 3C DIGITAL LIMITED, a company registered in Hong Kong ("TonePier," "we," "us" or "our").

These Terms of Service ("Terms") apply when you use our website or place an order. By doing either, you agree to these Terms.

Please read them together with our Privacy Policy, Refund Policy, Returns page, Shipping Policy, Warranty page and Authenticity Guarantee. If these Terms and one of those pages say different things on the same topic, that page controls.

2. Eligibility

To place an order, you must:

  • Be at least the age of majority where you live. Our store is not intended for children.
  • Have a delivery address in a country we ship to. If checkout does not accept your country, we cannot deliver there yet; contact us and we will tell you whether that can change.
  • Give accurate information, including your shipping address.

When you use our website, you must act lawfully and must not place fraudulent orders or interfere with how the website works.

If you create an account, you are responsible for keeping your login details safe.

3. Products & pricing

We sell brand-new, genuine HiFi audio products and accessories, including in-ear monitors (IEMs), headphones, DACs, amplifiers, music players and speakers.

Prices are set in US dollars. Depending on your country, checkout may show them converted to your local currency. Prices and product information may change without notice. The product price that applies to your order is the one shown when you place it.

We work to keep our listings accurate, but mistakes can happen. If a product you ordered was listed with the wrong price or description, we will contact you. We may cancel that order and refund you.

4. Orders & payment

All orders are subject to product availability and confirmation.

We accept major credit and debit cards through Shopify Payments, plus PayPal. The options available to you are shown at checkout.

We may refuse or cancel an order if we suspect fraud, if the order information is incorrect, or if a product is unavailable. If we cancel an order you have paid for, we will refund you to your original payment method.

To cancel or change an order, email ops@tonepier.com as soon as possible with your order number. We can do this only before the order ships. Once a parcel is with the carrier we cannot intercept it, but our return policy still applies.

5. Shipping

  • Processing: Most orders ship within 3 business days of purchase.
  • Delivery: Estimated delivery time is 7–15 business days for US orders; most orders to other countries arrive within 7–20 business days, and some destinations can take longer. Delivery times are estimates, not guarantees. Orders travel by cross-border express and are handed to a local carrier for final delivery.
  • Shipping cost: Shipping is free on every order, with no minimum.
  • Duties and taxes: For US orders, import duties and fees are prepaid by us. For orders outside the US, prices and shipping do not include import duties or taxes (such as VAT or GST); if your country charges them, they are paid by the recipient on delivery. If you refuse a delivery or do not pay import charges, the carrier may return or dispose of the parcel; in that case we refund the order total minus the shipping and return costs charged to us.
  • Tracking: You will receive tracking information once your order ships. If tracking goes quiet for more than 5 days, contact us and we will follow up with the carrier.
  • Your address: Please make sure your shipping address is accurate before you place your order. If we cannot ship an item to your address, we will email you within 2 business days and refund you in full.
  • Missing parcels: If a parcel is marked delivered but is missing, contact us. We will open a carrier claim and keep you posted.

See also our Shipping Policy.

6. Returns

Returns and refunds are covered by our Refund Policy and Returns page. These Terms do not add to or change them.

In short, we accept returns within 45 days of delivery. Contact us before sending anything back. Approved refunds go to your original payment method. Conditions and exceptions are on those pages.

7. Warranty

Every product sold by TonePier is covered for 12 months from delivery against manufacturing defects. Warranty service is coordinated through us. To make a claim, email ops@tonepier.com with your order number, a description of the problem, and a short video or photos showing the fault.

Not everything is covered, and some items have shorter coverage. For example, stock cables and chargers are covered for 90 days, and physical damage and liquid damage are not covered. Our Warranty page sets out what is covered, what is not, and how claims work.

This warranty does not limit any rights you have under applicable law.

8. Authenticity

TonePier sells genuine, brand-new units only. If any product bought from TonePier turns out to be non-genuine, we refund 200% of the purchase price. Details are on our Authenticity Guarantee page.

9. Intellectual property

The TonePier name and logo, and the text, guides, graphics and other content on our website, belong to us or to their respective owners. You may view and share our content for personal, non-commercial use. You may not republish it, sell it or use it commercially without our written permission.

Brand names, product names and trademarks belong to their respective owners. Showing them on our website does not mean those owners sponsor or endorse TonePier.

If you post a review or other content on our website, you keep ownership of it and give us a non-exclusive, royalty-free license to use it in connection with our store.

10. Limitation of liability

To the fullest extent the law allows:

  • Our website is provided "as is" and "as available." We do not promise that it will always be available or free of errors.
  • We are not liable for indirect, incidental, special or consequential losses, such as lost profits or lost data, arising from your use of our website or products.
  • Our total liability for any claim relating to a product or order is limited to the amount you paid for that product or order.
  • We are not responsible for delays or failures caused by events outside our reasonable control.

These limits do not reduce anything you are owed under our Refund Policy, Warranty page or Authenticity Guarantee, including the 200% refund in Section 8. They also do not apply to any liability or consumer right that cannot be limited or excluded by law. Some places do not allow certain limits on warranties or damages, so some of these limits may not apply to you.

11. Governing law

These Terms are governed by the laws of the Hong Kong Special Administrative Region. Any dispute about these Terms or an order will be handled by the courts of Hong Kong.

If something goes wrong, please contact us first so we can try to resolve it. Nothing in this section removes any consumer protection right you have under the law of the country or state where you live that cannot be waived by agreement.

If any part of these Terms cannot be enforced, the rest stays in effect.

12. Changes

We may update these Terms from time to time. We will post the revised Terms on this page and update the "Last updated" date. The Terms in effect when you place an order apply to that order.

13. Contact

Questions about these Terms, your order, shipping or returns? Contact us:

  • Business name: GLOBAL 3C DIGITAL LIMITED
  • Store: TonePier
  • Email: ops@tonepier.com (replies within 24 hours, Mon–Sat)
  • Address: 34 Ashley Road, Flat A7, 12/F, Star House, Tsim Sha Tsui, Kowloon, Hong Kong

Include your order number (for example, TP1001) for the fastest help.