Shipping & Delivery
Every order ships with tracking, and most orders ship within 3 business days of purchase.
Holiday 2026: when to order for Christmas
Recommended order-by date for Christmas delivery to the contiguous US: Monday, November 30, 2026.
Why that date: we allow 3 business days for your order to ship and up to 15 business days in transit — the slow end of the 7–15 business days most US orders take. Count those 18 business days back from December 24 and you land on November 30.
Orders placed after November 30 may still arrive in time for Christmas, but we can't promise it, and orders placed from mid-December will most likely arrive after Christmas. Keep in mind that USPS doesn't deliver on Thanksgiving (Thursday, November 26) or Christmas Day (Friday, December 25), and December is the busiest month of the year for carriers.
Outside the US, delivery times vary by country and customs, so we can't guarantee Christmas delivery.
Buying a gift? You have 45 days from delivery to start a return. If you simply change your mind, you cover return postage to the return address we send you; see our Returns page for the full terms.
Rates
Shipping is free on every order, no minimum — to the US and to every other country we ship to.
How your order ships
Most orders are packed and handed to the carrier within 3 business days. Every order ships from our warehouse in China and travels via 4PX cross-border express, with US last-mile delivery through the USPS network, and most US orders arrive within 7–15 business days, tracked end to end. Orders to other countries are delivered by the local postal service or a courier and usually arrive within 7–20 business days; some destinations take longer.
Duties and import fees
US orders: the price you see at checkout is the price you pay. US import processing is handled on our side — you will not get a bill from the carrier.
Orders outside the US: our prices and free shipping don't include import duties or taxes (such as VAT or GST). If your country charges them, you pay them on delivery under local rules — usually to the carrier or customs, sometimes with a small handling fee.
Tracking
You get a tracking number within 24 hours of the parcel leaving the warehouse. The first scans are origin-side; US carrier events appear once the parcel lands stateside. If tracking goes quiet for more than 5 days, write to us — we chase the carrier so you don't have to.
Address changes & problems
- Wrong address? Contact us within 12 hours of ordering and we'll fix it if the parcel hasn't left.
- Parcels marked delivered but missing: we open a carrier claim and keep you posted. We don't leave you to fight the courier alone.
- We ship to PO boxes via USPS-eligible services only.