Good to know
Buying from TonePier
Is this unit genuine?
Yes. Every unit we sell is genuine and brand-new, shipped in its original packaging, and backed by our 1-year TonePier warranty and 45-day returns.
Where does my order ship from, and how long does it take?
Every order ships from our warehouse in China, with full tracking, and most orders ship within 3 business days. Shipping is free on every order; most US orders arrive within 7–15 business days and most orders to other countries within 7–20 business days — see our shipping policy for details.
What if it isn't for me?
You get 45 days to decide. Keep the packaging, keep it in like-new condition, and send it back for a refund. Ear tips unsealed for hygiene reasons are fine — we expect you to actually listen.